By Juliana Francis
The Network on Police Reform in Nigeria (NOPRIN), in partnership with the Action Group on Free Civic Space, has launched a Needs Assessment Report aimed at enhancing the operations of the Lagos State Police Command’s Complaint Response Unit (CRU).
Speaking during the launch, Ms Precious Osinaku, NOPRIN’s Programmes Officer, described the initiative as a critical step in promoting police accountability and fostering trust between law enforcement agencies and the public. “The CRU is a vital mechanism for addressing grievances, promoting transparency, and protecting human rights within the police system,” Osinaku said.
The report provides a detailed analysis of the CRU’s current operations, identifying significant gaps and offering actionable recommendations for improvement. Key findings include operational challenges such as structural and procedural limitations that hinder the CRU’s effectiveness, as well as a lack of public awareness and accessibility to its services. It also emphasizes the importance of inclusive and responsive service delivery to foster stronger community engagement.
Recommendations in the report focus on improving resource allocation, capacity building, and integrating technology to boost transparency and efficiency. Osinaku also highlighted the need for training frameworks to equip CRU officers with the skills to handle complaints effectively and improve communication with the public. “The report outlines frameworks for training officers, ensuring they are better prepared to handle complaints and foster trust,” she noted.
She stressed that the goal of the initiative is to strengthen police accountability, rebuild public trust, and promote a human rights-centered approach to policing in Lagos State. “This report underscores our commitment to building a policing system that is accountable, transparent, and aligned with democratic principles,” Osinaku added.
Acknowledging the support of the Action Group on Free Civic Space, Osinaku praised their dedication to safeguarding civic freedoms and enhancing democratic governance. “Their commitment has been invaluable in shaping the outcomes of this project,” she said.
NOPRIN called on stakeholders—including the National Assembly, Police Service Commission, Ministry of Police Affairs, civil society organizations, and the general public—to collaborate in implementing the report’s recommendations. “Together, we can ensure that the CRU becomes a model of accountability and responsiveness in Nigeria’s policing system,” Osinaku concluded.
This initiative marks a significant milestone in ongoing efforts to reform policing practices and rebuild trust between law enforcement and the communities they serve.